Terms of Service
1. Terms of Use
The terms of service set forth below are a legally binding Agreement between us, Papertracc Technologies Limited also referred to as "Papertracc" and the User of our services. Papertracc is a high-performance accounting platform built for founders, operators, accountants, and bookkeepers. It automates invoicing, reconciles transactions, and provides access to integrated banking and payment features via our licensed partner financial institutions. These Terms of Service detail Papertracc’s obligations to its Users and highlight the benefits of using our Services. Users must read and consider these carefully and will be bound by the provisions of this agreement through their use of this web App, mobile app, open APIs, or any of our services. The access to and use of this Platform(Website and App) implies that the user has read and accepted our Terms of Use. If you disagree with any part hereof, we advise that you do not access the Platform.
2. Applicable Laws
These Terms of Use shall be interpreted and governed by the laws of the Federal Republic of Nigeria, and any disputes arising from it shall be governed by and construed in accordance with Nigerian law and other international laws if need be. Any dispute arising out of or relating to this agreement, including any question regarding its existence, validity, contractual obligation, or termination by the Parties, shall be settled through informal and formal discussions between the Parties. Papertracc and the User both undertake to comply fully with all applicable legal obligations and statutes, laws, regulations, directives or requirements made by any governmental authority or equivalent body of competent jurisdiction.
3. Permission
Permission is hereby granted to download any copies of materials (information or software) on Papertracc website for personal, non-commercial, commercial transitory viewing and usage only. This License granted constitutes a limited, non-exclusive, revocable grant of rights to access and use the Materials available on the Papertracc website and does not transfer any ownership or title in the Materials to the User. Subject to the terms of this License, you may view, download, and print the Materials for your personal, non-commercial use only, provided you maintain all copyright, trademark, and other proprietary notices intact. You expressly agree that you will not, and will not attempt or permit any third party to: • Modify, copy, distribute, republish, upload, post, transmit, or create derivative works from the Materials (except as expressly permitted herein); • Decompile, reverse engineer, disassemble, or otherwise attempt to derive the source code or underlying ideas or algorithms of any software, code, or technology embedded in or accessible via the Site; • Remove, obscure, or alter any copyright, trademark, patent, or other proprietary rights notices, labels, or marks included in or on the Materials; or • Transfer, sublicense, lease, lend, mirror, frame, or "deep-link" the Materials (or any portion thereof) to another person, entity, server, website, or other location or medium for any purpose, including without limitation commercial distribution or resale. Any unauthorized use of the Materials or breach of these restrictions will terminate this License immediately and may result in civil and criminal liability. Papertracc reserves all other rights not expressly granted herein. This is a license grant of a license, not a transfer of title. Under this license, Users shall not modify or copy the materials, attempt to decompile or reverse any software contained on Papertracc’s website, remove any copyright or other proprietary notations from the materials, or transfer the materials to another person or “mirror” the materials on any other server.
4. Warranties and Liabilities
It should be noted that in no event shall Papertracc or its employees be liable for any damage (including without limitation, loss of data or profit, or business interruption) arising out of the use or inability to use the materials on Papertracc. The following holds under these Terms of Use. 1. User may not assign, license, or transfer any of their obligations under these Terms to any third party. 2. Papertracc may freely assign its rights and obligations under these Terms. 3. The enforceability or otherwise of any clause, sub-clause or provision of these Terms shall not affect in any way the enforceability of the remainder of these Terms. 4. A person who is not a party to this agreement has no right to enforce any of these Terms, but this does not affect any remedy available. 5. Papertracc warrants that, for the duration of your use of the Services, the application is up to date and valid. Papertracc also reserve the right to suspend our Services at any time if we find that the use of this app breaches the warranty set out in these terms. 6. Papertracc shall not be liable for any losses, delayed transactions, or business interruption resulting from the suspension or restriction of Banking Services due to failed KYB updates, regulatory compliance mandates, or suspected fraudulent activity.
5. Proprietary Rights
All intellectual property rights in the Papertracc Services are owned exclusively by Papertracc. Papertracc grants Users a limited, revocable license to access and use the Services solely during the term of their subscription or account, after which all rights automatically revert to Papertracc. Users acquire no ownership or other intellectual property rights in the Services, except for the limited right to use them as expressly permitted under these Terms. To protect your access, the User must maintain a secure and confidential password and comply with all applicable security requirements.
6. Our Liabilities and Responsibilities
Papertracc shall provide Services with reasonable skill and care. However, Papertracc shall not be responsible for any failure to deliver the Services resulting from factors outside of its control, or any failure on the User part to maintain an online connection between the user systems and Papertracc or provide Papertracc with accurate information as reasonably requested by Papertracc to perform its Services or to fulfil KYB requirements for Banking Services. While Papertracc utilizes artificial intelligence and automated optical character recognition (OCR) to streamline expense logging and bill matching, we do not guarantee 100% accuracy of automated data fields. The User maintains the absolute responsibility to review, verify, and approve all entries, invoices, and payment vouchers before execution. Papertracc is not liable for any financial loss resulting from unverified AI processing errors.
7. About Us
Papertracc’s vision is to provide cutting edge, versatile accounting solutions globally, enabling users to effortlessly tap into a full array of features and support for streamlined financial management. Papertracc serves as a comprehensive hub that handles bookkeeping and accounting with ease. It safeguards your financial information, supports fluid commercial dealings, and acts as an invaluable efficiency booster by removing duplicate inputs, allowing you to prioritize business expansion. By signing up with Papertracc, you unlock a distinct advantage, optimizing your fiscal processes in ways you’ve never imagined as a User. Core Benefits of Papertracc: 1. Streamlines Routine Processes: Eliminate tedious manual work. Our smart features manage billing, matching entries, and beyond, enhancing productivity. 2. Eases Tax Compliance: Seamlessly monitor write offs, produce regulation ready summaries, and gear up for tax time using integrated regional tax functionalities. 3. Produces Electronic Bills: Design, dispatch, and monitor polished invoices on the spot, featuring adaptable designs and automatic follow-ups for quicker collections. 4. Optimizes Expense Logging: Convert paper receipts digitally through mobile capture, auto-sort costs, and link directly to your financial records. 5. Tracks Liquidity Live: Achieve sharp insights into your money matters via intuitive panels, projections, and notifications to enhance cash management and sidestep pitfalls. 6. Delivers Anytime Access: Reach your records from any location on any gadget, backed by protected cloud integration and team-sharing capabilities for remote workflows. 7. Assembles Books Effortlessly: Build precise journals, financial summaries, and income statements at the touch of a button, primed for reviews or investor updates. Countless enterprises are already flourishing with Papertracc. Sign up now and elevate your accounting from a burden to a key growth driver.
8. Registration
To use Papertracc, you must create an account by signing up and to complete this process you would also have to provide us with certain information that personally identifies you. Signing up is done with a business email address, and then an OTP is sent to verify the email address These verification processes would give you access to our platform. Later in the profile page, information such as your email, first name, last name, phone number, country of residence, and a picture of your logo is required. In maximizing the total use of this app, the profile is divided into two forms; 1. The Personal Profile, and 2. The Business Profile. In these profiles’ names, address, tags, passwords, business socials, website, phone number are required to effectively customize each profile. It is very important for users to input correct details of their information so that they can fully enjoy Papertracc services and products. Note that you give express permission to all these by filling in your details on the mobile App. You also have the right to refuse to authorize the use and/or disclosure of your Personal Information. However, if you choose to exercise this right, you may not be able to utilize some features of the Services we provide.
9. Banking Services And Business Verification (KYB)
9.1 Core Software vs. Banking Features
While basic registration grants you access to Papertracc’s standard bookkeeping, invoicing, and expense tracking software, the use of any integrated banking or payment processing features ("Banking Services") is strictly conditional upon the successful completion of our Know Your Business (KYB) verification process.
9.2 Vetting and Documentation
To activate and use the Banking Services, you must provide accurate and verifiable corporate information as requested by Papertracc or our partner commercial banks. This includes but is not limited to: official corporate registration documents (such as CAC filings), Tax Identification Numbers (TIN), proof of business address, and valid government-issued identification for Ultimate Beneficial Owners (UBOs), directors, and authorized account operators.
9.3 Authorization for Background Checks
By attempting to activate Banking Services, you expressly authorize Papertracc and its partner financial institutions to conduct background checks, verify your corporate existence against government registries, and screen your entity and its officers against global sanctions and anti-money laundering (AML) watchlists.
9.4 Conditional Access and Restrictions
Papertracc and its banking partners reserve the absolute right to deny, restrict, or immediately suspend your access to the Banking Services if you fail to complete KYB verification, provide mismatched or suspicious documentation, or fail our ongoing risk and fraud prevention assessments, without liability for any resulting business interruption.
10. Non-Refund Policy
Papertracc operates on a postpaid subscription-based model designed to provide businesses with ongoing access to our comprehensive suite of services and tools. Papertracc offers flexible payment options, allowing organizations to choose the most suitable billing cycle that best fits their budgeting and operational preferences. Each business is fully responsible for carefully evaluating and selecting the subscription plan that most effectively aligns with its unique needs, scale, and long-term objectives. Please be advised that all payments made to Papertracc are strictly non-refundable. This policy is in place to ensure the sustainability of our services and applies universally, regardless of the circumstances whether the subscription remains fully utilized, partially used, or even unused due to changes in business priorities or any other unforeseen factors. As a result, all payments are considered final upon processing. By subscribing, subscribers explicitly acknowledge and agree that Papertracc will not provide refunds, credits, prorated adjustments, or any form of reimbursement for any unused portion of the subscription term. We encourage all prospective subscribers to review their requirements thoroughly before committing to a plan to avoid any potential dissatisfaction.
11. Pricing Model
Papertracc empowers businesses of all sizes to streamline operations tailored to their exact needs. Our flexible, postpaid pricing model ensures transparent value by scaling access to features, tools, and capabilities based on your usage over the period of time. Pricing tiers are calibrated by core factors which include transaction volume, data storage, operational efficiency levels, and unlocked features. Our model is universally accessible, no industry, size, or group restrictions apply. Kindly select the tier that fits your current and scaling needs. For full transparency, prices may adjust to support service improvements; we will notify you well before your next renewal, giving time to review.
12. Support
For effortless support and learning. Connect instantly with our dedicated customer care team for bespoke help and support. Be it unraveling feature intricacies, troubleshooting issues, or tackling any questions, and count on our specialists to furnish precise, customized solutions within a rapid 24-48 hour window, safeguarding your momentum and minimizing downtime. We’re committed to transforming potential hurdles into opportunities, ensuring your journey with us is fluid, intuitive, and geared for triumph.
13. Modifications
Papertracc reserves the right to revise, amend, or update these Terms of Service at any time, with or without prior notice, to reflect changes in our services, legal requirements, or business practices. The most current version of the Terms will always be available on our website, and your continued use of the website, app, or any of our services following such modifications constitutes your full acceptanceacceptance and agreement to be bound by the updated Terms. Papertracc encourages its Users and Subscribers to review this page periodically to stay informed of any changes that may affect your rights or obligations.
14. Services
Papertracc will provide services to its Users and subscribers subject to these Terms of Service. Papertracc is committed to delivering high availability and will use commercially reasonable efforts to ensure the Services remain accessible 24/7, barring any unforeseen circumstances. In the rare event of exceptional or unscheduled maintenance that may temporarily interrupt access, Papertracc will endeavour to notify its Users ahead of time through reasonable channels, including prominent postings on its website, to minimize any impact on users’ operations. Users acknowledge that Banking Services rely on third-party financial institutions and settlement networks, and Papertracc is not liable for service interruptions or delays caused by these external banking systems. In providing these Services, the User acknowledges that they act as the Data Controller regarding their clients’ and employees’ information uploaded to the platform, and Papertracc acts as a Data Processor under the NDPA 2023 and GAID 2025. The User warrants that they have obtained all necessary consents to process and transfer such third-party data onto the Platform.
15. End Of Service
A subscriber may terminate their use of the services at any time by either closing their account through the platform’s self-service options or by notifying us in writing at support@papertracc.com. Upon receipt of the termination notice, the User’s subscription will continue until the end of the then current Subscription Period, at which point access to the Services will automatically cease, and no further charges will apply. If a User or Subscriber requires data migration assistance and wishes to export their information before closure or needs to fully delete their account with Papertracc, Papertracc recommends contacting the support centre promptly at support@papertracc.com. Our team will guide you through the process, including providing any necessary forms or documentation upon request, to ensure a smooth and compliant transition. Please allow a reasonable time for processing, as we prioritize the secure handling of your data in accordance with applicable privacy regulations. We are here to make this as straightforward as possible.
16. Account Suspension and Termination
16.1 Our Rights to Suspend or Terminate
Papertracc reserves the right at its sole and absolute discretion to suspend, restrict, limit features of (including the partial suspension of Banking Services while retaining core software access), or permanently terminate User Account (including any associated subscription, access to the Services, or features) at any time, with or without prior notice, for any reason, including but not limited to: (a) Any actual, suspected, or potential breach of these Terms of Service, policies, or applicable laws, including anti-money laundering, data protection, or tax regulations; (b) Fraudulent, illegal, abusive, harmful, high-risk activity or security threats; (c) To protect the security, integrity, stability, or reputation of the Platform, its systems, other Users, or third parties; (d) Non-payment, overdue amounts, or disputed transactions; (e) Prolonged inactivity of the User account as determined by Papertracc; (f) Violation of any warranty, representation, or obligation under these Terms; or (g) Any other circumstance reasonably determined necessary in Papertracc’s business judgment to mitigate risk or comply with law. Suspension or termination may be immediate and without notice in cases where Papertracc reasonably believes it is required to prevent imminent harm, fraud, security breach, or legal/regulatory violation.
16.2 Effects of Suspension or Termination
Upon any suspension or termination of a User Account: (a) Users’ right to access and use the Services, including their Account and any associated data or features, immediately ceases or is restricted as applicable; (b) All licenses granted to a User under these Terms terminate automatically; (c) Papertracc may, but is not obligated to remove, archive, or restrict access to Users’ data, invoices, expense records, vouchers, reports, or any other content uploaded or generated known as “User Content”. Papertracc may retain copies of User Content as required for legal, compliance, archival, backup, or operational purposes, subject to Papertracc’s Privacy Policy and the Nigeria Data Protection Act 2023; (d) Any outstanding subscription fees, usage-based charges, or other amounts owed remain due and payable in full. Papertracc may offset such amounts against any credits or balances if applicable, and no prorated refunds or credits will be issued for the unused portion of any subscription period; (e) User remains fully responsible and liable for all obligations incurred prior to suspension or termination; (f) User will not be entitled to any refund, credit, or reimbursement for fees already paid or services partially rendered; and (g) Papertracc may, at its option, notify relevant third parties of the suspension or termination where required for compliance or risk management. If a User’s account is suspended rather than terminated, Papertracc may reinstate access upon resolution of the underlying issue(s) and at its discretion, potentially subject to additional verification, fees, or conditions.
16.3 Data Access Post-Termination
Upon User termination or request during a reasonable period after termination, Users may request export of their Content in a standard machine-readable format, subject to verification of identity, payment of any outstanding amounts, and any applicable administrative fees. Papertracc will endeavor to provide such export within a reasonable timeframe but is not obligated to maintain or provide access beyond what is required by law. After such export or the statutory retention period, Papertracc may permanently delete User Content.
16.4 No Liability
To the maximum extent permitted by law, Papertracc, its affiliates, officers, directors, employees, agents, and service providers shall have no liability whatsoever to a User or any third party arising from or related to any suspension, restriction, or termination of a User account or access to the Services. This includes, without limitation, any loss of profits, revenue, data, User Content, business opportunities, goodwill, or consequential/indirect damages.
16.5 Survival
Account Suspension and Termination, Warranties and Liabilities, Proprietary Rights, Indemnification, Disclaimers, and all other provisions relating to payment obligations, data protection, governing law, and limitations of liability shall survive any suspension, termination, or expiration of these Terms or User Account.
17. Indemnification
Users agree to indemnify, defend, and hold harmless Papertracc, its affiliates, shareholders, officers, directors, employees, agents, partners, and service providers against any claims, liabilities, losses, damages, costs, and expenses including reasonable attorneys’ fees arising from: • User’s breach of these Terms or applicable laws; • User’s misuse of the Website, Application, or Services; • Infringement of third-party rights; or • User’s negligence or misconduct. Users will cooperate in defending any such claim at his or her expense and notify Papertracc promptly. Papertracc may assume defense at its discretion, and you may not settle without our consent. This obligation survives termination.
18. Disclaimers
A User or Subscriber’s use of Papertracc products and services on its website/Application, and the data supplied to us, is at his/her sole discretion. Papertracc website and all content therein are provided to a subscriber as they become available are not subject to any warranties or quality assurance. Papertracc expressly disclaims all other warranties of any kind, relating to its website, content, and/or user information, including warranties of title, usability, fitness for a particular purpose, non-infringement of proprietary rights, and course of performance; provided, however, that the Services will substantially conform to their description for from access, and data processing complies with the Nigeria Data Protection Act 2023 ("NDPA") and its General Application and Implementation Directive (GAID) 2025.
